Refunds & Cancellations

Return, Refunds & Cancellations policy

At deenistore.com we leave no stone unturned to avail you best products and services. However, at times circumstances may come that you wish to cancel or have a refund on your order. To ensure you attain utmost satisfaction from our services, we would like to share with you our cancellation and refund policy, considering some frequently raised questions. Let’s start:

 

Refund Policy for Dubai Corner Product:

We follow No Question Asked 7 Days Return Policy for All Dubai Corner Products. This return policy does not apply to other brand's products.

How to initiate return/replacement process?

This process can be done via a few simple steps:

Step 1: Contact our Customer Support team via email ([email protected]) or Whatsapp no. +91 7878698003 within 7 days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund your order.

Step3: We will then arrange return pickup of the products to our warehouse within 7 days of your request..

In case of return/refund, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through debit/credit cards or net banking , the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

 

How to cancel my order on Deenistore.com

On the off chance if you feel the need to put such request, kindly do so within  24 hours of making the purchase. Call us on +91 7878698003 immediately.

For inside and out cancellations by you:

- If you scratch off your request before your product gets delivered, we will refund the entire sum. However, if by any means the cancellation is after your item has been sent:

- It will be qualified for substitution, just in situation there is any flaw found with the item or mistakenly we sent a wrong item.

 

Note: We Have Authority To Cancel Any Order Which Are Price Mistake Or Out Of Stocks!

Refund Policy:

We shall make the refund just the way we receive the payment. The process may take 15 working days counting from the date of the cancellation request.

Return Policy

On the off chance that you think, you have gotten the item in an awful condition or if the bundling is messed with or harmed before conveyance, please decline to acknowledge the bundle and restore the bundle to the conveyance individual. Additionally, please contact us at +91 7878698003 or drop a mail on [email protected] saying your Order ID. We ensure that promptly you are given a replacement at no extra cost. However, we’d request you to keep the item tag and packaging in place when you send it back to us.

Aside from condition saved thus over, the accompanying items might not be qualified for return or substitution, viz:

Any item that shows physical harm to the container or to the item;

Any item that is returned without all unique packaging and accessories, including the retail box, manuals, links, and every other thing initially included with the item at the season of conveyance;

Any item without a legitimate, intelligible, untampered serial number, including however not constrained to items with missing, harmed, changed, or generally ambiguous serial number;

Any item from which the UPC (Universal Product Code) has been expelled from its unique bundling.

What I can return and when?

(a) You received a faulty or defective product (like damaged or leaked attar bottle, non-working electric Bakhoor burner)
(b) You received a product that is different from what you ordered
(c) You received a product that looks different from how it is actually appeared
(d) If the product delivered by us does not appear to be the exact size you have ordered (size issues)
(e) If you are not satisfied with received Dubai corner range of attar

NOTE: IN CASE OF ANY FAULTY DELIVERY COMPLAINT FOR RETURN OR REFUND(E.I: IF PRODUCT GOT STOLEN FROM THE PACKAGE, IF RECEIVED DAMAGED PRODUCT , RECEIVED EMPTY PACKAGE) YOU MUST HAVE TO PROVIDE US THE UNBOXING VIDEO OF THE PACKAGE FOR YOUR QUERY TO BE ENTERTAINED BY OUR COSTUMER CARE, WITHOUT VIDEO NO COMPLAINT WOULD BE ENTERTAINED.